Hotels
Hotel Operations From Call to Completion
Track guest jobs end to end and take bookings on the call. Use the hotel software you already have—no rip and replace, live in days, APIs optional.
Key Benefits
End-to-end
Guest Job Tracking
Room service, housekeeping, maintenance, and concierge requests are logged from the call or message through to completion—nothing lost on a notepad or WhatsApp thread.
Built-in
F&B, Spa & Bookings
Table reservations, spa slots, late checkouts, and airport transfers are captured and confirmed on the spot, with details your team can act on immediately.
Your PMS
No Rip & Replace
Keep Hotsoft, Opera, your ticketing system, and the workflows staff already know. We layer on top of your existing hotel software—live in days, not a new platform to migrate to.
No API
Works With Your Screens
When your PMS has no open API, we work through the same screens your team uses today. APIs when you have them; screen-based setup when you do not.
How It Works
Guest calls or messages
A guest asks for extra towels, a 9pm dinner reservation, or a late checkout. The AI answers in their language and captures room number, timing, and special requests.
Request logged as a job
Every request becomes a tracked ticket in your ops workflow—prioritized, assigned, and visible to front desk, F&B, or housekeeping without manual re-entry.
Bookings confirmed on the call
For reservations and appointments, the AI checks availability rules you define, confirms with the guest, and passes structured details to the right team.
Closed loop with your team
Staff complete the job in your existing system. The AI can confirm back to the guest and escalate to the duty manager when something needs a human decision.
Works across industries
Ready to get started?
See AI Front Desk in action with a personalised demo for your business.