Insights
Insights From Every Conversation
Call transcripts, booking analytics, peak hour tracking, and question patterns. Everything you need to understand your customers and improve your business.
Key Benefits
Every
Call Transcribed
Full transcripts of every conversation, searchable and categorised for easy review.
Live
Booking Analytics
Track booking rates, peak hours, popular services, and conversion trends in real time.
Top
Question Patterns
See exactly what customers ask most frequently so you can improve your services and FAQs.
Custom
Reports
Weekly and monthly reports delivered to your inbox with actionable insights and trends.
How It Works
Every call is captured
From the moment a call connects, it's recorded (with consent), transcribed, and tagged with metadata like language, duration, and outcome.
AI analyses the conversation
Each call is categorised by type (booking, FAQ, complaint, inquiry) and sentiment. Common patterns are identified automatically.
Dashboard updates in real time
Your analytics dashboard shows live call volume, booking rates, popular questions, and staff escalation frequency.
Insights drive improvements
Weekly summaries highlight trends, suggest FAQ improvements, and identify peak times so you can optimise staffing and services.
Works across industries
Ready to get started?
See AI Front Desk in action with a personalised demo for your business.